Ubisoft breaks Steam's TOS; Valve offers refunds

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Ubisoft breaks Steam's TOS; Valve offers refunds

Post by DeadPoolX » Thu Aug 18, 2011 9:07 pm

Why am I not surprised? :roll:
"Ubisoft Breaks Steam's ToS With From Dust DRM; Valve Offers Refunds"

Author: William Usher
published: 2011-08-18 18:27:44

Big publishers never cease to amaze me how far they will go to screw gamers over for a quick buck, even at the expense of business integrity and consumer trust. Well, Ubisoft proves they’re no less evil than Activision or EA by breaking Steam’s terms of service agreement and forcing DRM into the PC version of From Dust after they said they wouldn’t.

It seems like lately publishers have been proving time and time over again that maybe Valve and the Steam powered digital distribution service really are the champions of the people.

In an article on Rock, Paper, Shotgun, Ubisoft has changed their tuned about only requiring gamers to log-in once via a standard issue DRM security measure for their recent god-game, From Dust. Supposedly, after the one-time log-in gamers would be free to use the game from then on without requiring to be online to play the single-player game. Unfortunately, that’s not true anymore. Ubisoft has changed their tune and you will now always be required to be online each and every time you plan to log-in and play the game.

According to Lo-Ping, Valve is offering refunds to anyone who purchased the game. You’ll have to hop through a few loops and sign a ticket but I think the hassle would be well worth it in this case.

Take note that Ubisoft recently announced that they would be scaling back on the DRM for Driver San Francisco, which is a little scary because the same thing they said that wouldn't be included in From Dust WAS in fact included in From Dust in a backdoor manner. Does this mean that gamers can potentially expect the same fate from Driver San Francisco when it launches for PC in late September? If Ubisoft lied once about their inclusion of DRM I don't see why they wouldn't lie about it again.

Without a shadow of a doubt I’m now convinced that Valve removing those EA games from the Steam service and preventing the likes of Battlefield 3 from appearing on the service due to a breach in terms of service was actually for the betterment of the PC gaming community.

Time and time over it looks like one of the few e-tailers out there with consumers' interest in mind is Steam, and despite some people not being entirely fond of the service, you at least have to tip your hat off to them for not screwing gamers over and for looking out for gamer interests when it comes to software purchases.

Sadly, I doubt Activision, EA or Ubisoft will alter their ways to become more consumer friendly and it probably means we won’t be seeing a lot of PC ports appear on Steam in the future for the same reasons listed above.

You can get the full low-down on Ubisoft’s underhanded tactics over at Rock, Paper, Shotgun. And I’ll go ahead and say it for the readers…Ubisoft, that was a real douche-bag move right there.
http://www.cinemablend.com/games/Ubisof ... 34397.html
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Re: Ubisoft breaks Steam's TOS; Valve offers refunds

Post by beigemore » Thu Aug 18, 2011 10:11 pm

Some people on reddit are being told otherwise by Steam support.

http://www.reddit.com/r/gaming/comments ... s_for_the/

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Re: Ubisoft breaks Steam's TOS; Valve offers refunds

Post by MusicallyInspired » Fri Aug 19, 2011 1:26 am

Wow.
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Re: Ubisoft breaks Steam's TOS; Valve offers refunds

Post by DeadPoolX » Fri Aug 19, 2011 10:52 am

beigemore wrote:Some people on reddit are being told otherwise by Steam support.

http://www.reddit.com/r/gaming/comments ... s_for_the/
Yeah, I read that on Steam's own forums, too.

I think the issue is some people are trying to get refunds for reasons other than the "being lied to by Ubisoft because of the DRM" thing, in which case Steam has no obligation to refund their money.

I mean, if someone says, "This game sucks!" then Steam isn't going to give a refund. Far too many people would do that and simply buy the game to use as an extended demo before demanding a refund.

The fact that Steam is giving refunds to some people based on specific criteria is pretty good as is. Valve really doesn't have to do that at all.
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Re: Ubisoft breaks Steam's TOS; Valve offers refunds

Post by MusicallyInspired » Mon Aug 22, 2011 7:04 pm

Apparently Ubisoft has redacted the always-online DRM.

http://www.rockpapershotgun.com/2011/08 ... /#comments
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Re: Ubisoft breaks Steam's TOS; Valve offers refunds

Post by Collector » Mon Aug 22, 2011 7:15 pm

One thing that caught my eye was
Removing the DRM would seem to be absolutely the right thing to do. The version available to pirates had the DRM removed from day one, so it was performing no service beyond providing a barrier between legitimate customers and the game.
I wish more publishers realized this. Draconian DRM schemes are only a burden on legitimate customers. Often pirates have cracks within hours of release. The first thing I do with a new game is to check what kind of DRM it has and if it is something as nasty as StarForce, the very next thing I do is to download a No-CD patched EXE.
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Re: Ubisoft breaks Steam's TOS; Valve offers refunds

Post by MusicallyInspired » Mon Aug 22, 2011 11:08 pm

Here's the whole article for those who don't feel like clicking.
Well blimey, here’s a thing. After Ubi’s frankly dreadful performance over From Dust, there appears to be a degree of capitulation afoot. On the From Dust forums (which now appear to be the only way to learn such news from the publisher) it has been revealed that the team are working on a patch that will remove online authentication DRM entirely. Which would be, well, brilliant!

It’s oddly phrased, as it happens. The post goes:

“We recognize that one of our posts in the From Dust forum regarding the need for authentication in the game was not clear. We sincerely apologize for the misunderstanding. Our tech teams are working on a patch that should release in approximately two weeks that will eliminate the need for any online authentication. This development time is required as we are working to ensure that those who have already started the game, and who’s progress is currently saved on our servers, will receive and save their game information locally. Once the patch is ready, players who already have the game will automatically receive the update on their next login and subsequent game sessions will be 100% offline.”

Which would seem to be implying that the reason they are making the change is not because such DRM is obviously abysmal treatment of customers (Blizzard, I’m coming for you next), but because of the confusion caused in the forum with a post (now deleted) saying that there would be no every-time authentication.

It’s wonderful to see an apology, and to see a definitive response. Removing the DRM would seem to be absolutely the right thing to do. The version available to pirates had the DRM removed from day one, so it was performing no service beyond providing a barrier between legitimate customers and the game. As is, of course, almost always the case – it’s the central idiocy of DRM that makes the argument so very confusing to even be having. (“Try our new range of stable door locks, which automatically activate as soon as the horse has bolted!”)

We’re also hopeful that a patch with two weeks to be made might also include some other rather significant improvements for the PC game, such as graphics options, removing the 30fps cap, maaaany bug fixes, and the option to use the mouse as a cursor independently of movement. We’ll let you know when it’s released.

Meanwhile, I strongly hope that this is no aberration, and instead Ubisoft are learning from the experience. The issue was not that they had stated clearly to customers that they would not be using the DRM that was eventually included. That was extremely serious, but the real issue is why people were so upset by the DRM itself. Pointlessly punitive against legitimate customers, and not affecting pirated copies, it’s a ludicrous endeavour with no positives for anyone. I really hope that we can look forward to a similar reversal over the forthcoming Driver: San Francisco, and any future Ubisoft PC releases, so we can once again enjoy the games they release, rather than be forced to recommend no one touch them with a barge pole.
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