Report forum or site issues.

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Collector
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Re: Forum access error under Firefox 91.0.1 & 91.0.2

Post by Collector » Thu Aug 26, 2021 8:24 am

Tawmis wrote:
Wed Aug 25, 2021 7:42 pm
I believe what's causing my issue for my sites and that error is my firewall (ESET).
Why not just use the Windows firewall? It seems to be pretty good. It catches new programs trying to access the internet the very first time and asks you if you want to give it permission. and never bothers you again. It is very effective and has never given me problems the way every other third party firewall has.
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Tawmis
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Re: Forum access error under Firefox 91.0.1 & 91.0.2

Post by Tawmis » Thu Aug 26, 2021 10:17 am

Collector wrote:
Thu Aug 26, 2021 8:24 am
Tawmis wrote:
Wed Aug 25, 2021 7:42 pm
I believe what's causing my issue for my sites and that error is my firewall (ESET).
Why not just use the Windows firewall? It seems to be pretty good. It catches new programs trying to access the internet the very first time and asks you if you want to give it permission. and never bothers you again. It is very effective and has never given me problems the way every other third party firewall has.
ESET also does Antivirus and such.
goatmeal wrote:
Thu Aug 26, 2021 7:21 am
Thank you for the help and suggestions, Tawmis. Don't know why _I_ didn't think to look and see if others had http/https issues as well.
Yeah, I don't see it here on SHP. Just see it on two of my own sites. :)

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Re: Report forum or site issues.

Post by notbobsmith » Fri Sep 10, 2021 7:42 pm

Firefox recently updated to 92.0 and since then I've been having trouble accessing the forums. Not the main sierrahelp.com just the forums. I get an error page that says:

Code: Select all

Secure Connection Failed

An error occurred during a connection to www.sierrahelp.com. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.
Using Edge in the meantime.

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Re: Report forum or site issues.

Post by Collector » Fri Sep 10, 2021 8:21 pm

OK in Edge?
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Re: Report forum or site issues.

Post by Tawmis » Sat Sep 11, 2021 3:39 am

I have Firefox on my other PC. I can test on that.

I normally use Chrome these days for most things. But even Chrome is starting to irritate me.

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Re: Report forum or site issues.

Post by notbobsmith » Sat Sep 11, 2021 10:19 am

Collector wrote:
Fri Sep 10, 2021 8:21 pm
OK in Edge?
Edge works fine.

This is from Firefox's help page. It looks like it might be related to the http/https thing discussed earlier, only I don't get an option to ignore the error. The screen I see is similar to the first screenshot (Secure Connection Failed):

https://support.mozilla.org/en-US/kb/se ... =inproduct

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Re: Report forum or site issues.

Post by Tawmis » Sat Sep 11, 2021 3:38 pm

Weird. I just updated my Firefox to 92.0 and I don't see the issue.
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Re: Report forum or site issues.

Post by Collector » Sat Sep 11, 2021 7:21 pm

Why are people trying to connect with HTTPS? There are no redirects to HTTPS or anything like it. Should work with just HTTP.
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Re: Report forum or site issues.

Post by Tawmis » Sat Sep 11, 2021 8:20 pm

I think it's a browser thing + potential antivirus/malware programs.

For example, on my machine if I go to my own sites - I see the not secure message (I mentioned it in this thread here: http://sierrahelp.com/forums/viewtopic. ... 180#p84180 )

However, same browser version on my work machine - loads right up, with no issue.

So I assume, ESET (my antivirus/firewall/maleware/etc) injects something into the browser to "ensure safety" and probably denotes when a site doesn't have a certificate or use httpS.

So the way around it, I have to type: http://www.tawmis.com rather than just tawmis.com and it works without issue on mine.

So I suspect this is browser + security tool = headache.

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Re: Report forum or site issues.

Post by notbobsmith » Sat Sep 11, 2021 11:16 pm

Tawmis wrote:
Sat Sep 11, 2021 3:38 pm
Weird. I just updated my Firefox to 92.0 and I don't see the issue.
Odd that it works for you.

I noticed that even when I type http://www.sierrahelp.com/forums, Firefox then defaults to https. I checked my security settings. "Don't enable HTTPS-only mode" is checked and I tried lowering security from "Strict" to "Standard" but that didn't help.

Oh well. At least I can use Edge.

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Re: Report forum or site issues.

Post by Tawmis » Sun Sep 12, 2021 1:28 am

Yeah, browser is automatically attempting httpS access.
For example, just now in chrome, I typed "newwarriors.com" in the address bar (one of my sites) and got this error -

NW_Error.png


You can see in the address bar, it automatically defaulted to trying: httpS

So to by pass that in Chrome, I need to type: http://www.newwarriors.com

So it's weird that Firefox is not letting you try that.

Do you have Chrome? If you do the full: http://www.sierrahelp.com/forums does it work?

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Re: Report forum or site issues.

Post by Tawmis » Sun Sep 12, 2021 3:27 am

Interesting - so the issue with http (for example my own site) happens on my Windows 7 machine.
However on my Windows 8 laptop, using Chrome, I don't see the issue I see with Windows 7 + Chrome.
Both desktop (Windows 7) and laptop (Windows 8) have the same version of Chrome and both have ESET.
So now I am even more confused.

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Re: Report forum or site issues.

Post by notbobsmith » Sun Sep 12, 2021 10:50 am

I don't have Chrome on my PC. I have it on my work Mac, and it opened without any problems. Safari works too.

I am using Windows 7, so maybe that makes a difference. To make things even more confusing: I was able to view newwarriors.com without any problems. I didn't even have to type http. I just typed newwarriors.com in the address bar and it worked. It does show the icon that indicates that the connection is not secure, but other than that it works fine.

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Re: Report forum or site issues.

Post by goatmeal » Sun Sep 12, 2021 4:12 pm

Also using Windows 7, still have the same issue from a few weeks ago.

To get around the browser automatically changing my http to https, I just tried disabling that function in the configuration setting (browser.urlbar.autoFill) that Tawmis linked to back on August 26, 2021 in this thread.

Unfortunately, that advice was back from 2014 -- FireFox version 32 -- and doesn't appear to work now... at least, not for the Sierra Help Pages...

So, it looks like I'm stuck doing what I've been doing that last few weeks: Deleting "https://www." from the https://www.sierrahelp.com/forums/, so it just now just says "sierrahelp.com/forums/" in the address bar when I hit ENTER.

It works fine that way, and I've had no other problems accessing the forum during that time...

========================================

Okay, I just figured out a work-around:

1. Try to open the link to the forums from the main SHP page -- you will get the error.

2. Bookmark the error-ed link that added the "s" to "http" [ https://www.sierrahelp.com/forums/ ]

3. In the new bookmark, edit the URL (not the Name) by removing the "https://www." from the https://www.sierrahelp.com/forums/, as described above. (So only "sierrahelp.com/forums/" remains)

4. Save the edited bookmark. FireFox will add "http://www." automatically to the URL. (If you TAB or move to another field while editing this bookmark, that will also add "http://www.", but you still need to Save when finished.)

5. The bookmark link will now directly -- and correctly -- go to the forum page.

6. NOTE: DO NOT TRY TO DELETE only the problematic "s" from the URL link! Even though it will show "http:" in the URL link, you will STILL get the error. You MUST delete everything EXCEPT "sierrahelp.com/forums/" and let FireFox auto-add the "http://www." !
(Not sure why the auto-added one is functionally different than simply removing the "s" ?!?) :?

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Re: Report forum or site issues.

Post by notbobsmith » Sun Sep 12, 2021 11:41 pm

goatmeal wrote:
Sun Sep 12, 2021 4:12 pm

Okay, I just figured out a work-around:

1. Try to open the link to the forums from the main SHP page -- you will get the error.

2. Bookmark the error-ed link that added the "s" to "http" [ https://www.sierrahelp.com/forums/ ]

3. In the new bookmark, edit the URL (not the Name) by removing the "https://www." from the https://www.sierrahelp.com/forums/, as described above. (So only "sierrahelp.com/forums/" remains)

4. Save the edited bookmark. FireFox will add "http://www." automatically to the URL. (If you TAB or move to another field while editing this bookmark, that will also add "http://www.", but you still need to Save when finished.)

5. The bookmark link will now directly -- and correctly -- go to the forum page.

6. NOTE: DO NOT TRY TO DELETE only the problematic "s" from the URL link! Even though it will show "http:" in the URL link, you will STILL get the error. You MUST delete everything EXCEPT "sierrahelp.com/forums/" and let FireFox auto-add the "http://www." !
(Not sure why the auto-added one is functionally different than simply removing the "s" ?!?) :?
Thank you. This worked for me too. It's odd that Firefox is behaving this way.

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